Our Return & Refund Policy
Return & Refund Policy — Simply Neat Nest
Thank you so much for choosing SimplyNeatNest! We’re a small business that puts heart and care into every product we offer. Because each item you see in our shop is made-to-order and custom printed just for you, it’s important to us that your experience feels thoughtful, clear, and supported from beginning to end.
This policy outlines everything you need to know about returns, refunds, replacements, and how we handle any order issues that may arise. Please take a moment to review the details below, and if you have any questions, we’re only an email away!
Why Made-to-Order Matters
All of our products are made-to-order through our trusted print-on-demand partner, which means your items are created only once you place an order. This allows us to avoid overproduction, reduce waste, and offer designs that are truly unique — created specifically for you.
Because of this custom production model, we do not hold inventory or offer standard returns like big box retailers. However, we do stand by the quality of our products, and we are committed to making it right if something goes wrong.
What We Accept
While most of our orders go out without a hitch, we understand that mistakes or damages can sometimes occur during printing or shipping. That’s why we accept refund or replacement requests under the following conditions:
We gladly offer a refund or replacement if:
Your item arrives damaged
The product has a manufacturing defect
There is a printing error (such as misalignment, fading, or smudging)
You received the wrong item
If your situation falls under any of the above categories, please contact us within 14 days of receiving your order so we can resolve the issue promptly.
What We Need From You
To process a refund or replacement request, we kindly ask that you:
Email us at simplyneatnest@gmail.com
Include your order number
Attach clear, well-lit photos of the item showing the issue (damage, defect, incorrect print, etc.)
We use these images to verify the issue and file a claim with our production partner. Once received, we will respond within 1–2 business days to confirm your eligibility and discuss the next steps.
What We Cannot Accept
Because our products are custom-printed for each customer, we are unable to accept returns or exchanges under the following conditions:
You changed your mind after placing the order
You ordered the wrong size, wrong color, or selected the wrong product
You made an error in the shipping address
The item has been used, altered, or is no longer in its original condition
Please be sure to double-check all information at checkout — including item details and shipping information — before placing your order. We know mistakes can happen, and if you catch an error before your order goes into production, we’ll do our best to help adjust it.
Do I Need to Return the Item?
In almost all cases, no, you do not need to return the item. Print-on-demand orders are unique in that they cannot be re-shelved or re-sold. We simply require photo documentation of the issue to resolve the problem. Once verified, we will either:
Issue a full refund to your original payment method, or
Send you a free replacement with no additional shipping cost
Please note: For quality control, we are required to provide accurate photo proof to our print partner. If we don’t receive a photo, we may be unable to issue a refund or replacement.
Replacements — What to Expect
If your replacement request is approved, we’ll reorder the item for you at no additional cost. Because all items are custom printed, please allow standard processing and shipping timeframes for your replacement:
Production Time: 2–7 business days
Shipping Time: Varies by location, usually 5–15 business days
We’ll send you tracking information as soon as your replacement ships, and we’ll keep you updated along the way.
Refunds — How and When You’ll Receive It
If you prefer a refund rather than a replacement (or if the item is no longer available), we’ll issue the refund to your original payment method after verifying your request.
Refund details:
Issued within 7–10 business days of approval
Automatically returned to your credit/debit card or PayPal account
You’ll receive a confirmation email once your refund is processed
If your order does qualify for a refund due to damage, printing error, or another issue on our end, we will gladly issue a refund or replacement.
Because each item is made-to-order and shipped, refunds may be partial in some cases. While we include the shipping cost in the product price for simplicity, the item has still been printed and shipped — which means part of that cost is non-refundable.
If your refund is approved:
For defective or incorrect items, a full refund or replacement is provided.
For issues not caused by us (e.g., incorrect address, customer ordering the wrong item), a partial refund may be issued, excluding production and shipping costs.
What If My Package Was Undeliverable?
If your order is returned to sender due to an invalid or incomplete address, we may issue a partial refund for the product only (not including the shipping portion that was paid to the carrier). Alternatively, we can reship the order if you provide an updated address — in this case, a reshipping fee may apply.
A Note About Print Placement & Color
Print-on-demand items may have slight variations in print placement (within 0.5 inches) and screen-to-print color differences. These are considered normal tolerances in the production process and do not qualify as defects. We do our best to display accurate previews of every design, but slight differences can occur based on materials, lighting, and screen calibration.
Questions?
If you have any concerns before or after placing your order, don’t hesitate to reach out. We love hearing from our customers and are here to support you however we can.
Email: simplyneatnest@gmail.com
Response time: 1–2 business days
Refund/replacement window: 14 days from delivery
Thank You for Supporting Small!
When you order from SimplyNeatNest, you’re not just buying a product — you’re supporting a small, passionate business that genuinely cares about your satisfaction. Every order matters to us, and we are so grateful you’ve chosen to shop with us.
If you love your purchase, we’d appreciate a quick review or shout-out on social media — it helps us grow and continue creating beautiful, useful things just for you.
Thank you again for being here!
— The SimplyNeatNest Team